Safety & Support

When to Ask for Professional or Welfare Support

A structured pathway for complex searches, injured found pets and safe reunion planning.

Illustration of a safe pet reunion supported by veterinary and welfare professionals.
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Contact a veterinary professional

Seek veterinary help when a found pet is injured, unwell, severely distressed or may need a microchip scan. Use a registered practice and explain whether the animal is safely contained.

  • Call before transporting a fearful or injured animal.
  • Do not give human medication.
  • Use safe handling and avoid bites or escapes.

Contact the correct welfare organisation

Animal-welfare organisations have different areas, capacity and services. Contact the closest appropriate organisation directly, describe the situation clearly and follow its intake or emergency instructions.

  • For cruelty or immediate welfare danger, telephone the relevant SPCA or emergency service.
  • For a lost-pet search, check multiple facilities repeatedly.
  • Keep your live report and contact details current.

Prepare a useful case summary

Provide the pet reference, a short timeline, confirmed sightings, actions already taken and any immediate safety concern. Clear information helps professionals decide what support is appropriate.